Terms and Policy

This page tells you the terms and conditions on which we provide our services (“Website Terms”). Please read these Website Terms carefully before ordering any products from our Website. You should understand that by ordering products via the Website, you agree to be bound by these Website Terms.

  1. Introduction

    1. By accessing any part of this Website, you indicate that you accept these Website Terms. If you do not accept these Website Terms, you must leave this Website immediately.

  1. How to make an order and how it is processed

    1. Once you have selected your order from the menu, you will be given the opportunity to submit your order.

    2. On receipt of your order, order.sajway.com will begin processing your order and we will send you notification by email that your order has been received and that your order is being processed.

  1. Price

    1. Prices will be as quoted on this Website. These prices include VAT but may exclude delivery costs, which will be added to the total amount due.

    2. A discount may apply to your order if you use a promotional code recognized and endorsed by order.sajway.com.

  1. Payment methods
    1. Customer can choose between different payment methods, which are currently the following: Cash on Delivery and local credit cards.
    2. Order.sajway.com reserves the right to provide other payment methods or to no longer offer certain payment methods.
    3. Customer bindingly chooses the payment method when placing the respective order, provided that the customer chooses an online payment method, the payment will be processed by an external online payment provider cooperating with order.sajway.com.
    4. Card data will be stored for future orders by the external online payment providers, on the condition that the customer has given consent to the storage and future usage.
  1. Product delivery

During any product delivery made by order.sajway.com, if the client is not available in the address specified in the system, the meals ordered by the client shall not deliver to anywhere else. Within the framework of such a case, the member must accept all legal responsibilities arising from ordering a meal to an address where he/she does not exist.

  1. Order Cancellation
    1. You do not have the right to cancel an order already placed on our website.
    2. While every effort is made to ensure that accurate pricing and descriptions are maintained, order.sajway.com reserves the right to cancel any order that is based on inaccurate information.
    3. Order.sajway.com reserves the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.


  1. Refund Policy

Order.sajway.com takes customer satisfaction very seriously. In the case of problems with your food order, please call us on +97126339094 and we will assist you. In appropriate cases, if you have already been billed by order.sajway.com, order.sajway.com will issue full or partial refunds in the following cases: if you did not receive your order or received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction.

  1. Visitor material and conduct

You are prohibited from posting, uploading or transmitting to or from this Website any material that:

      1. breaches any applicable local, national or international law;

      2. is unlawful or fraudulent;

      3. amounts to unauthorized advertising; or

      4. contains viruses or any other harmful programs.

      5. You may not misuse the Website (including by hacking).

Any comments or feedback that you submit through the Website must not:

  1. contain any defamatory, obscene or offensive material;

  2. promote violence or discrimination;

  3. infringe the intellectual property rights of another person;

  4. breach any legal duty owed to a third party (such as a duty of confidence);

  5. promote illegal activity or invade another’s privacy;

  6. give the impression that they originate from us; or

  7. be used to impersonate another person or to misrepresent your affiliation with another person.

  1. Disclaimer
    1. While order.sajway.com tries to ensure that information on this Website is correct, we do not promise it is accurate or complete order.sajway.com may make changes to the material on this Website, or to the services and prices described in it, at any time without notice.

    2. order.sajway.com provides you with access to this Website and our services on the basis that, to the maximum extent permitted by law, we exclude all representations, warranties, conditions and other terms (including any conditions implied by law which but for these Website Terms might apply in relation to this Website and the services that we provide).

  1. Privacy Policy
  1. The website Policies and Terms & Conditions would be changed or updated occasionally to meet the requirements and standards.

  2. Order.sajway.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

  3. Order.sajway.com takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, Order.sajway.com cannot guarantee the security of any information that is disclosed online.

  1. Governing Law and Jurisdiction

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.